Refund Policy
Merch
We accept returns of unused items if you notify us within 15 days of delivery of the items. We sell only first quality products—if any items arrive damaged, please notify us within 15 days of delivery so we can arrange for the items to be replaced. For priority processing of returns, please contact us at support@mimizackery.com – subject line should say “RETURN”.
We do not charge any restocking fee for returns. Once you notify us that you would like to make a return (please see our Contact Us page), we will provide you with a Return Authorization.
If we decide to offer them, we are unable to accept undergarments (including socks) for return if they have been tried on or removed from their original packaging, as applicable.
Additional non-returnable items:
- Gift cards
- All downloadable products
- Online based video courses
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book or paper good with obvious signs of use
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Mimi at hello@mimizackery.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mimizackery.com and send your item to the mailing address your package was shipped from.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product the mailing address your package was shipped from.
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